Business Details
34 Years
experience
Emergency
services
Premium Flooring Solutions in Hook
Established in 1992, we are a family-owned flooring business serving Hampshire, Berkshire, and Surrey. With over 30 years of combined industry expertise, our team specialises in carpet retail and installation, luxury vinyl tiles, and vinyl flooring solutions. Our showroom in Hook showcases an extensive range of materials and styles, complemented by a convenient home selection service where we bring samples directly to clients. We pride ourselves on offering traditional, honest service with a focus on quality craftsmanship and customer satisfaction. Our fully insured team includes experienced fitters and advisors who provide free measure and planning services, ensuring precise installations tailored to each property's unique requirements.Backed by public and employers liability insurance up to 10 million, we maintain strong relationships with trusted suppliers like Penthouse, Cormar, and Polyflor to deliver premium products. Our commitment to excellence has earned us consistent positive feedback from residential and commercial clients across diverse projects, from single rooms to large estates.
Services
Carpets
Vinyl Flooring
Luxury Vinyl Tiles
Home Selection Service
Free Measure & Planning
Details
- Year established: 1992
Highlights and features
- We offer 30+ years of combined flooring expertise in Hampshire
- Our family-run business provides traditional, honest service
- Free measure and planning service with precise cutting plans
- Home selection service brings flooring samples directly to clients
- Fully insured with 10 million public and employers liability coverage
What people say
Excellent customer service
Superb quality product
Prompt booking
Friendly helpful team
Over the moon with result
Services
Carpets
We provide premium carpet solutions combining warmth, insulation, and style for residential properties. Our range includes wool and manmade fibres in diverse textures from trusted suppliers like Cormar and Ulster. Expert advisors help clients select appropriate materials based on property type and usage requirements. Professional installation ensures perfect finishes across all property ages, from modern homes to historic manor houses.
Vinyl Flooring
Our vinyl cushion flooring offers durable, easy-clean solutions ideal for kitchens, bathrooms, and cloakrooms. Available in wood-effect, tile-effect, and plain styles, this warm flooring option combines practicality with aesthetic appeal. The showroom displays current styles and colours, with home visits available for selection assistance. Professional fitting ensures seamless installation in high-traffic areas.
Luxury Vinyl Tiles
Luxury vinyl tiles and planks replicate wooden or ceramic flooring without maintenance challenges. Our range from Polyflor and Distinctive Flooring provides enhanced durability with authentic finishes. Expert installation creates elegant, long-lasting floors suitable for both residential and commercial spaces. The product's construction minimises maintenance while maximising performance in various environments.
People
Donna Clayton
Co-Founder
With expertise in business administration and interior design, Donna co-founded Hook Carpets to deliver comprehensive flooring solutions. Her customer-focused approach helps clients navigate flooring choices while maintaining the company's founding ethos of quality service since 1992.
Steve Clayton
Co-Founder
A former apprentice with high-end carpet retailers, Steve established Hook Carpets after gaining experience fitting carpets in prestigious homes. His exceptional fitting skills and attention to detail form the foundation of our quality installation standards.
Luke Clayton
Fitter
Trained by Steve Clayton, Luke delivers precise installations with the same high standards. With six years' experience, he represents the next generation of our family business, combining youthful energy with traditional craftsmanship.
Russell Ford
Measure & Planning Team
With 15 years' experience, Russell creates efficient cutting plans to minimise waste. His expertise in measuring challenging spaces and interior concepts supports our home selection service, ensuring accurate project planning for client satisfaction.
Questions
What are your current fitting lead times?
We typically work 2-3 weeks ahead but can offer quicker turnarounds when possible, especially outside peak periods like Christmas.
Do you move furniture during installations?
Yes, we move furniture with separate charges shown on estimates. Teams of 2-3 handle this, requiring empty and stable items for safe movement.
Can you remove old flooring?
We remove old flooring except ceramic tiling, with charges included in estimates. Waste disposal follows proper procedures as we cannot use household recycling centres.
Are your quotes obligation-free?
Yes, we provide free, no-obligation measure, planning, and estimate services to help clients make informed flooring decisions.
Do you offer product warranties?
All products include manufacturer warranties, plus we provide a 6-month warranty covering fitting queries and carpet restretches.
Are you insured for commercial projects?
Yes, we maintain £10 million public and employers liability insurance, ensuring full protection for both residential and commercial flooring projects.
